This weekend, TWQ (The Weekend Question) asks about shops and service.
Have you ever really been angry in a shop (or restaurant) as a result of poor service or fauly goods? What happened?
My answer is:
The British never like to make a scene, of course, and typically a shop or restaurant can get away with a lot more. When I bought a computer some years ago, the company said that I had agreed to pay for a warranty when I hadn't. I really hit the roof here, and sent a nasty letter. The salesman had 'mysteriously disappeared', and after phone calls, they agreed to refund some money out of 'goodwill'. That's another way of saying I was wrong, but give him the money to settle the matter!
Now it's over to you...